At Grupo Sociedad Azucarera Larios, quality is a strategic competitive tool, and we are constantly striving to improve in order to meet the needs and expectations of our customers. As a result, we devote the necessary human and material resources to ensure that the Quality Management System described in the Quality Management Handbook is applied at all levels of the organisation and is kept up to date.
Quality is achieved through the engagement of each and every employee. For this reason, the company’s management believes that the continuous improvement of quality can be achieved by extending its understanding of excellence to each and every one of its employees.
The quality policy of Grupo Sociedad Azucarera Larios can be summarised in the following terms:
- Trust in our brand.
- Definition of products using high quality materials.
- Commitment to our customers and their satisfaction.
- Economic solvency.
- Serious and professional corporate image
General quality targets
Quality comes first:
All employees of Grupo Sociedad Azucarera Larios strive to implement our guiding principles of “doing the right things” (efficacy) and “doing things right” (efficiency).
Flexibility:
Our work and activities are always aimed at achieving customer satisfaction and forging long-lasting relationships with them.
Processes and Services:
Processes and services are planned to operate under a zero defects approach and achieve high standards in health.
Organisation and control:
We systematise and verify the activities carried out in order to meet requirements first time round.
Training:
All of our employees know their roles and responsibilities and are trained to perform them effectively right from the start.
Quality cost:
We invest in quality and continually strive to improve and reduce the costs of “non-quality”.
Suppliers and providers:
We require flawless services delivered efficiently and competently.
Teamwork:
Our corporate culture and work climate encourage efficiency and improvement in quality.